Returns & Warranty

Special Order Policy

Parts and cartridges ordered as special requests are non-returnable and non-refundable.

Warranty Policy

We honour a one-year warranty on products purchased at our store, upon presentation of your Plomberie AquaFlow proof of purchase.

After one year, warranty claims must be addressed directly with the manufacturer.

For a list of manufacturers and their warranty services, please ask at the counter or contact us at contact-us@plomberieaquaflow.com.

Return Policy — In-Store and Online Purchases

Returns must be made within 30 days of the purchase date.

• Please visit the store in person.
• You must bring your Plomberie AquaFlow proof of purchase.
• The product must be intact, unused, and never installed.
• It must be returned in like-new condition, in its original packaging, without punctures, tears, or writing.
• A restocking fee of 50% of the merchandise value will be deducted from the refund for any opened or damaged boxes.
• No returns will be accepted by mail or delivery service.

Items That Cannot Be Returned

• Custom-made products
• Toilets and/or toilet seats
• Bidet seats or bidet modules

Sales Conditions

It is the responsibility of the customer and installer to have the product in hand and to verify all specifications and installation manuals before beginning any work. These documents should be used as a guide only. As a precaution, always take measurements directly on the product prior to installation.

Please note that we are not liable for any damages resulting from defective products, incorrect installations, or improper measurements.

Plomberie AquaFlow has no control over the installation of the products it sells and, as such, cannot be held liable for any damages resulting from defective products or accessories.

We strongly recommend that customers retain the services of a qualified, licensed professional (RBQ-certified) to ensure the proper installation of any products purchased from Plomberie AquaFlow.

Defective Products

Damaged goods must be reported within 48 hours of delivery, with the invoice number and photos, by email to contact-us@plomberieaquaflow.com.

Our responsibility is limited to refunding the value of the defective merchandise.

It is the responsibility of the customer and installer to inspect and measure all items prior to installation.

Plomberie AquaFlow reserves the right, at its sole discretion, to refuse a return or exchange.

These store policies are subject to change without notice. The policies above are currently in effect.

Thank you for your understanding!